Salmat was established in 1979 by Philip Salter and Peter Mattick, who identified the huge potential in Australia for effective direct marketing and one-to-one customer communications. From small beginnings as a letterbox distribution network, the company quickly expanded nationally, developing laser imaging and direct mail capabilities, and call centre operations. Salmat listed on the Australian Stock Exchange on 2 December, 2002.

Since then, Salmat has expanded quickly through organic growth and strategic acquisition. In 2006, the company acquired Australia’s leading call centre operator, SalesForce, as well as e-learning group, Aframe, voice recognition technology company, VeCommerce, and SMS marketing experts, Dialect Interactive. Salmat’s further acquisition of business process outsourcing company, HPA, in 2007 cemented the company’s leadership in essential mail distribution and direct marketing on behalf of large service organisations.

Today, Salmat is the undisputed leader in its industry, serving blue chip clients across the Asia Pacific region.

We aim to help make your business better. Succeeding in today's rapidly changing markets demands expertise and efficiency at every level of an organisation. You can achieve this in a strategic and cost-efficient manner by outsourcing to Salmat.

Salmat can reengineer and improve your processes to save time, money and resources. We don't just replicate your work in a different location: we work hard to improve your processes and keep on looking at ways to achieve even better results over time.

Salmat specialises in the effective management of outbound business communication, such as invoices or credit card statements; inbound communication such as insurance claims; and 'on demand' information such as customer transaction records or land titles.

We employ a comprehensive toolkit of services to build customised client solutions: from relatively simple print and mail services through to highly complex re-engineered business process solutions.

Central to our success is a dedicated team of people, expert in the services we provide. Salmat now employs more than 7,000 employees worldwide across the Salmat Group of companies.

When resourcing your projects, Salmat appoints a dedicated account manager and client service officer to each job. Salmat project staff become immersed in each application and take personal responsibility for your project's success. We frequently receive positive feedback from clients about our team and their dedication to achieving the best possible outcome, every time.

Salmat acts as a business partner to your organisation, rather than simply a service provider. Cross-functional teams within Salmat work closely with you, so that shared knowledge and skills may be applied. Your organisation is always aware of project progress and any relevant issues.

Our approach follows a logical sequence: designing solutions that resolve your specific challenges; developing customised applications; deploying complex processes via streamlined implementation; and delivering successful, high-quality outcomes.

Salmat has achieved third-party quality certification to ISO 9001:2008. Our systems ensure optimal delivery of service, covering areas such as quality, disaster recovery, security and privacy policy. These systems are regularly reviewed by third-party professionals.

You will be in good company as a client of Salmat. Our track record of consistent, high quality performance has resulted in a blue-chip client base and long-term customer retention. Our clients include many of Australia's leading businesses and major government bodies. Our case studies on this site feature just a few of the organisations with whom we work.