The Salmat Business Process Outsourcing leadership team is an important part of our ongoing success. This group of senior managers oversees the day-to-day running of the business, ensuring that our long-term strategies are reflected in current operations.

The leadership team comprises the following members:

·         Peter Hartley – Head of Business Process Outsourcing

·         Mark Beckett – General Manager, Finance

·         Rob Gibson – Divisional General Manager

·         Phil Hadcroft – General Manager, Strategy

·         Michael Van Den Elzen – General Manager, Technology Solutions

·         Scott Goleby – General Manager, Sales

·         Pat O’Sullivan – General Manager, Marketing

·         Tim Smith – General Manager, Vertical Markets

·         Branko Kondic – General Manager, Business Development

·         Tom Eckersley – General Manager, Print On Demand

Few companies can boast a team with such depth of knowledge and experience. The Salmat Business Process Outsourcing leadership team has an average length of service of nearly twelve years, in addition to extensive wider industry experience.

Salmat has international reach and capability, with business process outsourcing offices and production facilities in Australia, Hong Kong, Taiwan and the Philippines. Each of these branches is headed by a local manager with intimate knowledge of the local market and individual client applications.

Salmat's Business Process Outsouring branch managers are:

Adelaide: Chris Wall
Brisbane: Rebecca Linton
Canberra: Murray Van Teulingen
Melbourne: Mark Bongiorno
Newcastle: Paul Gibson
Perth: Patrick Ward
Sydney: Paul Gibson
Asia: Iain Cleveland

There are a number of different people you may deal with when working at Salmat. The roles and responsibilities of these key contacts are outlined below.

Account manager: usually your first point of contact, your account manager confirms the scope of your project and oversees its development and ongoing progress.

Implementation team: responsible for putting your job into operation in our production facility.

Client service officer: your main day-to-day contact once your project is implemented.

Pre-press department: manage the specification, production and output of pre-printed materials and ensure compliance with downstream equipment requirements.

Research and development department: design all major tailored client applications.

IT consulting services team: implement complex IT solutions and conduct any training.

Scanning department: scan and digitise client documentation for repository or media.

Production supervisors: responsible for the delivery of all work by their team and are accountable for the timeliness and quality of output.

National support: provides an IT help desk service for clients during extended business hours and after hours by agreement.