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Take charge of customer communications

In a world of fragmenting media, shorter attention spans and fickle loyalties, it’s never been more important to make sure you’re communicating appropriately with every one of your customers.

Direct Headquarters

Direct Headquarters (Direct HQ) is Salmat’s specialist one-to-one data, strategy, planning and project management group. We ensure that every one of your customer interactions is more relevant, more efficient and more effective.

Direct HQ is all about maximising your net customer value. That means getting the most from each one of your existing customers… and talking to them in the way they want to be spoken to.

Tell us your situation (without obligation) by email or call 02 9556 8900, or read more below...

One-to-one Marketing Capabilities...

Data Insights

Through SDS Data Insights we can help you maximise the knowledge within your databases – or help you design data capture programs that will give your business a competitive edge.

Services include:

  • Hosting and warehousing
  • Cleansing and appending
  • Customer profiling, segmentation and modelling
  • Contact us

Campaign Strategy and Planning

The keys to effective marketing are sound strategy and planning, based on specific objectives. The diverse resources within the Salmat Direct HQ toolkit can optimise campaign results; increase customer profitability and lifetime value; and improve your customers’ experience.

Services include:

  • Marketing strategy development
  • Acquisition, extension and retention campaign planning
  • Communication channel analysis
  • Contact us

Creative Development

Whether it’s the inbox, the letterbox, radio, television, web or mobile marketing, we are bombarded with hundreds of advertising and marketing messages every day. In addition to cut-through and clarity, Direct HQ’s creative personalises the brand to the individual customer, enticing them to engage and take action.

Services include:

  • Concept development
  • Art direction, copywriting and finished artwork
  • Management of production across all media
  • Contact us

Campaign Management

Offering full service capabilities, Direct HQ is able to manage every aspect of your campaign. This extends from accepting your initial brief, liaising with all relevant divisions of BusinessForce, the Salmat group and external suppliers, right through to fulfilment and campaign reporting, whatever campaign channels are being utilised.

Services include:

  • Account and project management
  • Stakeholder and supplier management
  • Campaign reporting and post analysis

To make the most of your customers get in touch with Direct HQ. Call 02 9556 8900 or email us today.