About whom do we collect personal information?
In providing services to our clients, BusinessForce is often required to carry out processes involving the use of data owned by those clients. Consequently, our clients often require us to collect personal information about their customers. In doing this, we may collect personal information about other individuals. For example, when scanning documents relating to land transactions, the names of persons historically associated with the land may also be recorded.
What kinds of personal information do we collect?
In general, the type of personal information BusinessForce collects, and holds for periods appropriate to efficient and secure production processes, includes (but is not limited to): names, addresses, contact details, and billing information.
In most cases, if the personal information we require is not provided by our clients, we may not be able to supply our services.
How do we collect personal information?
Generally, when providing services to our clients, we collect personal information when our clients provide us with their customer information. [For purposes including data processing, laser printing, scanning, mailing or similar purposes associated with outsourced business processes.]
How might we use and disclose the personal information provided by our clients?
When providing our services to a client, the personal information we receive from the client is the property of the client and not BusinessForce. We use and disclose the personal information only for the purpose of providing our services to the client, unless otherwise required by law. These arrangements are governed by contractual conditions.
Management of personal information provided by our clients
The personal information we receive from our clients is the property of our clients. This information is generally maintained on computer databases. In general, we do not retain this information for longer than required for efficient and secure production processes. These periods may vary, depending on the processes required by each client. Some processes require minimal retention of personal information. When we provide an outsourced content repository for our clients however, we may retain personal information, securely, on behalf of our clients, for prolonged periods.
Your ability to access your personal information provided by our clients
Subject to some exceptions, the Privacy Act entitles individuals to gain access to personal information which an organisation holds about them. However, in the case of personal information that we collect from our clients, access to that personal information should be sought from the relevant client.
