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Quality
The successful delivery of our services is further ensured through our commitment to quality. Our branches are certified to ISO 9001:2008 and ongoing process improvement is a constant focus.

Our mission and our commitment to clients is to be the best choice in the information and image management industry.
Quality
Salmat's quality policy

Through customer-focused quality, Salmat is committed to being the best choice for organisations desiring superior information and image management solutions to increase their competitive advantage.

The management policy of Salmat is to satisfy and delight our customers through providing the best product and service solutions which are:

Right first time
On time
Every time

We strive to continuously improve our business and customer satisfaction through innovation and the use of quality principles consistent with ISO 9001 applicable standards.

Commitment to quality is achieved by involving everyone. Active leadership ensures that individuals and teams own and apply quality practices in their daily work. It is the quality and skill of each of us involved in the overall process, in each area of activity that makes the difference.

The result of this policy and practice will be effective working relationships between clients, Salmat employees and suppliers.

Our clients and their customers will have complete confidence in our ability to meet or exceed current and future needs.

QA certification

Salmat business process outsouring branch operations in Australia, the Philippines and Taiwan are quality certified to ISO 9001:2008. Quality certification covers the provision of information and image management services to fulfil the customer communication and records management needs of major corporations and government.

Services include:

  • Software development and design
  • Data processing and management
  • Document creation
  • Offset printing
  • Personalised laser printing
  • Mail processing and distribution management
  • Source document filming
  • Response handling
  • Data entry
  • Scanning
  • Computer output to microfiche and CD ROM
  • Project management
  • Fulfilment
Quality planning and improvement

We recognise that both breakthrough change and the continuous improvement of our products, services and operations are our vital links to a successful future. We actively pursue quality improvement through a continuous improvement cycle that focuses on planning, implementing and verifying improvements in key processes.

Quality contacts at Salmat

For more detail on our quality commitment, please contact Tracy Nixon on (03) 9217 5500.