Through customer focused quality, BusinessForce is committed to being the best choice for organisations desiring superior information and image management solutions to increase their competitive advantage.

The management policy of BusinessForce is to satisfy and delight our customers through providing the best product and service solutions which are:

Right First Time
On Time
All the Time

We strive to continuously improve our business and customer satisfaction through innovation and the use of quality principles consistent with ISO9001 applicable standards.

Commitment to quality is achieved by involving everyone. Active leadership ensures that individuals and teams own and apply quality practices in their daily work. It is the quality and skill of each of us involved in the overall process, in each area of activity that makes the difference.

The result of this policy and practice will be effective working relationships between clients, BusinessForce employees and suppliers.

Our clients and their customers will have complete confidence in our ability to meet or exceed current and future needs.

BusinessForce branch operations in Australia, the Philippines and Taiwan are quality certified to the AS/NZS ISO9001:2000 international standards through certification auditors. Quality certification covers the provision of information and image management services to fulfil the customer communication and records management needs of major corporations and government.

Services include:

• Software development and design
• Data processing and management
• Document creation
• Offset printing
• Personalised laser printing
• Mail processing and distribution management
• Source document filming
• Response handling
• Data entry
• Scanning
• Computer output to microfiche and CD ROM
• Project management
• Fulfilment

BusinessForce recognises that both breakthrough change and the continuous improvement of our products, services and operations are our vital links to a successful future. We actively pursue quality improvement through a continuous improvement cycle that focuses on planning, implementing and verifying improvements in key processes.

For more detail on our quality commitment, please contact Tracy Nixon on (03) 9217 5500.