Design, production and distribution of critical business communication such as bills, statements, notices and renewals.
For your business
Reduced call centre activity
For your customers
Clear 'easy to find' information
More bill receipt and payment options
Privacy-assured handling of sensitive information
Business-critical documents such as invoices or statutory notices have a direct impact on the cash flow and risk profile of your organisation. These documents are also often the primary form of communication you have with your customers. Our expertise in managing this type of essential communication can deliver substantial benefits for both you and your customers.
For example, specialised document design ensures that customers can find all the details they need quickly and easily, minimising queries and improving on-time payment levels.
Multi-channel distribution by mail, email, fax or via a secure web link allows you to deliver information in your customers' preferred format: all from the same data stream.
You may also choose to use your essential mail for brand-building or customer loyalty programs. Whatever your objectives, Our production systems provide the high process integrity and reporting options crucial for this type of commercially-sensitive material.
Essential mail is not a simple one-way communication: its key purpose is usually to generate a response, such as a payment or membership renewal.
And customers aren't the only ones who need to see their bill: your call centre staff require access to customer account information in order to assist with inquiries.
Salmat can assist you to streamline related business processes by providing associated services such as locked bag mail receipt, web-based content repositories and remittance processing.
Click on the services at right to learn more.
Maximise your Essential Mail communication
We draw on a comprehensive toolkit of capabilities to develop streamlined solutions that improve the way your organisation manages essential mail.
